Jack Roe (CS) Ltd. Data Privacy Notice

Jack Roe (CS) Ltd. is committed to safeguarding the privacy of any personal information entered via this booking site or retained by us in the course of our communications with you.

This privacy policy set out how Jack Roe (CS) Ltd uses and protects any information that you (the data subject) provide to Jack Roe (CS) Ltd. when you use this website for the purposes of purchasing from your chosen cinema or event organiser.  For the purposes of the General Data Protection Regulation (GDPR) we are both a controller of the information we require to administer your booking, and a processor for your chosen cinema or event organiser.


Who Are We?


Jack Roe (CS) Ltd. is a global software developer and supplier of booking systems to cinemas and event organisers.  Our systems facilitate the purchase of cinema and event tickets, gift cards and membership schemes.  As such our systems provide both web shop and ticket office solutions for our clients.


Data Protection


Any data you enter is securely protected in accordance with the General Data Protection Regulation (GDPR), using appropriate secure transmission and storage methods.


Our systems are regularly tested by a reputable third party, stock exchange listed industry security specialist (for both vulnerability and penetration testing), and you can be confident that we take data security seriously.


What Information do we collect?


We collect the following essential information on a lawful basis, for the purposes of facilitating your booking with your chosen cinema or event organiser:


  • Name
  • Telephone Number
  • Email Address
  • IP Address


We may also collect:


  • Postal Address (including postcode)


if required by your chosen cinema or event organiser.  This information is shared with them for use in accordance with their own data privacy policy.  Jack Roe (CS) Ltd. does not itself use your postal address data.


How do we collect your personal data?


Your personal data is collected via web forms in the course of making a purchase for your chosen cinema or event organiser.  This may include cinema or event tickets, gift cards or memberships.


Why do we collect personal information?


Jack Roe (CS) Ltd uses your personal information only for the following lawful purposes:

  • Administering your booking with your chosen cinema or event organiser (contractual)
  • Fulfilling our sales contract with you on behalf of your chosen cinema or event organiser (contractual)
  • Assisting in the arbitration of any booking dispute between you and your chosen cinema or event organiser (legitimate interest)
  • Investigating any misuse of the booking service for fraudulent purposes (legitimate interest)
  • Investigating any complaints about the booking service (legitimate interest)
  • Contacting you to request feedback in the event of any booking failure in order to help us improve our service to you (legitimate interest)


By purchasing tickets using this website you are consenting to our use of your personal data for the above reasons.


In the event of any change to the lawful basis upon which we process your personal information, we will notify you about this and any new lawful basis to be used by updating this privacy statement. We will stop processing your personal information if the lawful basis used is no longer relevant.


What we do with your personal data?


Your personal data is processed by Jack Roe (CS) Ltd, located in the United Kingdom. Hosting and storage of your data takes place on Jack Roe (CS) Ltd’s servers, located in the United Kingdom).


How long do we retain your data?


We retain your data for only as long as is required to administer your booking.  Typically this will be for no longer than 3 months after the date of the show you booked for.  Your data is then either deleted or anonymised.  Note that your email address is pseudonymised so that your booking history may be used by us for non-identifiable statistical analysis in order to help us to improve our services.


Your individual data rights


Under the GDPR you have the following rights as enshrined in EU law:


  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling.


You can read more about your rights in detail here;


You have the right to complain to the Information Commissioner’s Office [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.


We handle subject access requests in accordance with the GDPR.


Access, rectification or removal of your data


To contact us to request access, rectification or removal (subject to the retention period outlined above) of your personal data, please email dataofficer@jackroe.com.  We will respond to most requests within 30 days, though we reserve the right to restrict or refuse any requests which are unreasonable or unjustifiably complex in nature.




Cookie Information


Cookies are small files which are downloaded by your computer, with your permission, when you visit www.jack-roe.co.uk.  They are stored on your hard drive in order for us to identify whether you have visited us previously.


Cookies utilised by Jack Roe (CS) Ltd. do not store personal data, but contain an internal reference code that allows us to identify you and your previous purchases so that we can advise you whether these have successfully completed.  This helps to reduce the possibility of you making multiple bookings in error.


We do not directly employ third party advertising via our web site, but your selected cinema may provide advertisements as part of the web site “skin” it provides for its ticket booking facility. Such advertisements may make use of cookies in order to store certain anonymous information about you (e.g. browsing habits, areas of interest etc.), and may be used to provide you with targeted advertising when visiting other websites.


Your browser allows you to disable cookies for jack-roe.co.uk, but if you choose to do so, this may prevent you from using certain areas of this booking site.


Your data and Third Parties


No third party providers have direct access to your data, and we will not provide your data to any third party unless legally required to do so.  The only exception to this rule is that we may provide your information to a third party if required by your chosen cinema or event organiser.  This will be as detailed in their own privacy policy.


Outside of EU


Jack Roe (CS) Ltd’s servers are located in the United Kingdom, and we do not transfer personally identifiable data to any company outside of the United Kingdom.


About Us

Jack Roe (CS) Ltd

Enterprise Centre

Alton Road Industrial Estate,



HR9 5NB.


Tel : +44 1 989 567474